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General FAQ


Can I cancel my order after I've made a purchase?

YES - We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.

How do I return or exchange an item?

Our return policy lasts 30 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our lights will meet or exceed your expectations but if you want to make a return - please contact our support team at support@glowvilla.com and we will respond to assist with the process.

What types of Payment methods do you accept?

We accept all payments by Visa, MasterCard & American Express.

What if the item I ordered arrives broken or damaged?

You can request a replacement, refund, or store credit. Please contact us at support@glowvilla.com and we will make sure to take care of your order.

I am missing items from my order...

We fully ensure that your package will arrive in a timely manner and with the correct number of units; if you find that your package has NOT arrived as per the timeline outlined on our Shipping FAQ page or you are missing items, please contact us at support@glowvilla.com and we will troubleshoot the issue.

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